Customer Testimonials


Craig A., Carmel, IN

Your salesman was a joy to work with from the start to finish. He came to the house to explain the quote in person, and the work started when he said it would. The crew finished the job with minimal disturbance of the lawn. We are very pleased and will recommend you to our friends and neighbors!

Christine F., Indianapolis, IN

The designer and foreman were great, as was the install crew. They created a plan that was appropriate given the landscaping we had in our back yard and corrected some problems that were due to the old system. He was very knowledgeable, courteous and a great communicator. When Jim and the crew came out to begin the work, they immediately ran into some unforeseen challenges, due to some damage that had been done to our existing main line from a fence install. They quickly repaired the problems and move on with the install. Everything works great and the new design is perfectly suited for our landscape. They also took the time to explain the features of the new system, which I really appreciated.

Heather G., Fishers, IN

Custom Touch was absolutely wonderful. They have a rep come out to design everything. Jerry was very helpful and very nice!! Their expected date of install was much sooner than what they said, which was wonderful. They installed everything and gave a demonstration. I highly recommend them and will always use them in the future. Debbie and other office staff are very helpful. They  are the BEST.

Mark H., Zionsville, IN

Very good experience. Worked with Jerry from start to finish who was attentive to our needs and checked in several times after installation to see how things were doing. Took time up front to review our needs and explained the process to us , and worked on a tight schedule with our home builder to get the system in pre-sod. I would recommend the 6" heads vs. the 4", especially for a new lawn which will settle over time. A few extra well spent dollars. I chose Custom Touch, due to their great Angie's List rating and was not disappointed.

James S., Greenwood, IN

Technician called to notify me, he was on his way 30 minutes before he arrived. Instead of just repairing the cracked pipe, he moved the valves and replaced the valve housing to prevent the pipe from breaking again. He moved one of the sprinkler heads to a different position to provide better coverage for a landscaped area without water.

Monica F., Indianapolis, IN

Miguel was amazing! Not only did he fix broken heads on the system, but he did what no one else ever could do - he found our missing valve box in the backyard. He was covered with dirt and mulch - 8"!!! We last saw it 15 years ago & could never find it - but Miguel worked hard & efficiently & found it.


Richard G., Fishers, IN

They were very good about scheduling a convenient day for the installation. They arrived on time and completed the installation in one day. They did a terrific job of cleaning up after they were done. The lawn was put back in pre-installation condition. I am very satisfied with the operation of the system after the work was completed. I feel the job was professionally engineered and used high quality components.

Joyce M., Carmel, IN

The service representative showed up on time, was very professional and thorough on winterizing the system, and explained several options for changes to get better water coverage. This is the third time we have used their service and have been completely satisfied.

Sandra B., Indianapolis, IN

Custom touch had a technician at my home within 24 hours of my call for service. The technician quickly assessed the entire system and found that several heads were broken for various reasons. He repaired all damaged heads rapidly and provided me with some info on my system that I was unaware of. He was very professional and efficient. I've used this company for 5 years and have never been disappointed with installation or service.

James P., Noblesville, IN

I was pleasantly surprised by the professionalism they showed. I have a 1/2 acre lot and they installed and maintained my system excellently. We pay for the extra startup/shutdown service and they arranged the system in such a way that they could work on it without us having to be home. The system works great and I have absolutely no regrets here. I have recommended them to several other people.

Tom B., Westfield, IN

You had the best presentation and Jerry made me feel good that you will be the most professional installers giving me the best value for the money GREAT!

Sharon C., Indianapolis, IN 

Loved Dana 5 years ago when he came out!

Justin C., Fishers, IN

Custom Touch did an excellent job. Jerry and the crew were very good at answering any questions and left the site in great shape.

Susan W., Indianapolis, IN

The service was pleasant, even explained everything they did and what to watch for, if our 6 station system ever would have problems. We liked this, because we are new home owners and needed to learn as much as possible.

Winnie B., Indianapolis, IN

The workers were very good and nice. I received a discount for Angies List membership. They informed me on ways to save money in the future. I was very pleased.

Allison F., Westfield, IN

We are very pleased with our new system. The experience was very positive from scheduling the appointment, to the quote, to the install.

Selina W., Westfield, IN

They do a good job. They are good on service. They sent someone out here a couple of times regarding changes. That's going real well. They are the company I turned to when another company did not turn in their report to the water company. Custom Touch got right on it and got it taken care of right away. I will be using them in the future for my irrigation system.   I am expecting good results.

Richard H., Carmel, IN

They are an A+ They have been here a few times to replace things that others have damaged. They are here instantly.

Thomas & Linda N., Indianapolis, IN

First rate, professional, quality job!

Monika M., Carmel, IN

They are really focused on customer service. The quality of work was very good.

Sally S., Carmel, IN 

They are very thorough.